Client Experience Specialist responsible for providing unparalleled client experience through client support, service coordination, and service education. This person will be responsible for success as it relates to client experience and work with other service departments to meet client needs.
Responsibilities:
- Supporting various client experience needs and directly overseeing assigned client throughout the client lifecycle.
- Ensure overall client satisfaction
- Facilitate software demonstrations and educational meetings to aid clients in utilizing service offering.
- Perform client level continued education on services provided and train on system functionality.
- Promote all the services to clients to provide the appropriate solutions.
- Provide administrative support to departments related to the client’s experience.
- Facilitate client transitions between various service departments on multiple department service needs.
- Conduct routine client engagement activities and maintain effective communication channels.
- Monitor and facilitate client experience recovery as needed through additional engagement and needed solution implementation.
- Work with other departments and members of leadership to ensure that client needs and expectations are met.
- Complete other tasks as assigned.
Education and Experience:
- Bachelors in business administration or similar degree (preferred)
- 3+ years of business-to-business customer service experience
- 1+ years of business administration or related experience
Skills and Abilities:
- Extensive knowledge of the PEO and ASO industry
- Strong presentation and interpersonal skills
- Strong public presence and professional image
- Computer proficiency and technical aptitude with the ability to use Microsoft Suite, including Excel, Word, and Outlook
- Proven ability to work effectively in a team environment with associates.
- Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
- Strong analytical and problem-solving skills.
- Excellent communication and organization skills.
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
