• Jacksonville FL, 32256
  • |

  • (833) 473 3548
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  • info@hrdelivered.com
Process Developer

Systems / FULL-TIME
Jacksonville FL, Remote

We are seeking a motivated individual to join our PEO team as a Process Developer In this role, you will play a crucial role in ensuring the smooth operations and efficient transition of data across multiple sales and service departments. You will be responsible for analyzing, designing, and implementing processes to enhance team productivity and drive continuous improvement.

Key Responsibilities:

  • Manage all projects related to process improvement initiatives, ensuring timely delivery.
  • Implement new process changes to enhance team productivity.
  • Review current processes, identify inefficiencies or areas of improvement.
  • Collect requests, assess requirements, and ensure process alignment across departments.
  • Ensure processes comply with relevant data validation and requirements.
  • Identify and mitigate risks associated with process changes.
  • Utilize existing tech stack and leverage automation tools where applicable.
  • Document processes and organize standard operating procedures (SOPs) for teams.
  • Analyze process performance metrics to identify trends and areas for improvement.
  • Develop training materials and conduct sessions to educate employees on new processes and tools.
  • Conduct regular audits to ensure adherence to processes and desired outcomes.
  • Proactively seek feedback and iterate on processes to drive continuous improvement.
  • Communicate updates and changes related to process development initiatives to leadership.
  • Address issues and find solutions collaboratively with cross-functional teams.
  • Coordinate with external vendors or service providers as needed for process development projects.

Qualifications:

  • Microsoft Office 365 and/or Google Business Workspace.
  • Zapier, API integrations, webhooks, or equivalent process automation tools.
  • Strong data management skills
  • Proven experience in process analysis, design, and implementation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Familiarity with project management tools and best practices.
  • Knowledge of compliance requirements and regulations (e.g., GDPR, HIPAA).

Preferred:

  • PrismHR experience a plus
  • Zendesk Suite; or other CRM management experience a plus
  • Process Street; or other SOP management experience a plus

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